Shipping and Delivery
When will I receive my order?
Your ordered products will be normally dispatched within 1-3 days upon ordering. You will then receive an email with the tracking number for record.
If you have ordered more than one item, and any of them is a PRE ORDER, your entire order will only be shipped until everything is in stock. The estimated arrival dates of pre-order items cannot be guaranteed. We will notify you of any changes, but your order will remain.
How will I receive my order?
Your ordered products will be directly delivered by Hong Kong Post OR S.F. Express to your shipping address – either home, office, S.F Self Pickup Points or EF Lockers.
If you would like to pick up at S.F. Self Pickup Points or EF Lockers, please input the corresponding address and code during check-out. Please refer to below links for the addresses of S.F Self Pickup Points or EF Lockers.
If you would like to re-arrange the delivery time or check the delivery status, please contact S.F. Express directly.
- Self pickup service at S.F Self Pickup Points or EF Lockers are only applicable to Hong Kong.
- Please let us know in advance if there is any special requirement before placing order.